Sales Manager - Raynes Park to 34K basic 45K OTE
Salary: GBP 30,000 - 34,000 Annum
Location: Raynes Park, Merton, South West London - Get Directions
[Rotate map 90 degrees]
Sales Manager
Location Raynes Park
Salary GBP up to 34,000 Basic plus OTE
Contract type Full-time
What do I need to do:
Contribute to the achievement of the club's Balance Score Card results.
Proactively contribute to the club 'Annual Operating Plan' (AOP), making recommendations that will ultimately deliver the club's targets and objectives.
Ensure that you and your team contribute to the open and close duties required for the club to operate.
Ensure that you and your team deliver the David Lloyd Leisure Brand Standards.
Ensure that I maximise value for money for members, grow sales, drive retention and reduce attrition through the key tasks of selling members and managing the attrition process accordingly.
Deliver an amount of new member sales in your club agreed monthly with the Regional Director (monthly targets finalised on the Daily Sales Reckoner).
What do I need to achieve ��" With the people I work with:
Recruit and develop team members to the David Lloyd standard (expertise, skills and values driven behaviour).
Be a role model for and lead and inspire my team to successfully perform and exceed against the business goals.
Let them know how they are performing by carrying out regular one to ones and formal Performance and Development Reviews.
Ensure that my team are really clear on our performance standards and I know how to get the best out of each of them.
Always listen, understand, reflect and then act.
Ensure that my team have the knowledge, experience and understanding of the products and services and know how to deliver our member experience.
Demonstrate growth in our people by developing their competence and capabilities and capture within their Personal Development Plans.
Value and recognise my team appropriately.
Proactively develop the strengths and talent, towards future succession.
Making a personal contribution towards your club's New Member Sales achievements and managing the attrition process to grow member count.
Understanding, ensuring adherence to, and training my team in, the department operating procedures. These are:
(a) Members Agreement & Handbook
(b) Successful Selling
(c) Maximising your Membership
(d) Non-Negotiables / Key Performance Indicators
(e) Brand Standards
(f) Sales & Membership Policy
(g) Sales & Membership Systems (ClubCentric Standard Operating Procedures / Sales Reports)
(h) At Risk Process
(i) Recovery Process.
With my members I need to:
Support the smooth day-to-day running of the whole club and ensuring that the David Lloyd Brand Standards and operating procedures are delivered for the benefit of the members.
Ensure that the David Lloyd Brand Standards are communicated trained and continuously refreshed, gathering feedback on compliance and taking corrective action.
During the five stages of the role (generating enquiries, sales process, welcome, at risk, recovery), record and continually share insights with other Heads of Department that have been gathered from interactions and conversations with members.
Ensure that all prospective and new member information is recorded accurately following the ClubCentric Standard Operating Procedures in line with the Sales & Membership Policy.
Interact and communicate with members throughout their membership and with special focus during the welcome, at risk and recovery stages.
Requirements:
Essential skills/ qualifications I need :
Excellent interpersonal skills
Team player Computer literacy
Self motivated
Desirable skills & qualifications I need:
How will I know I've been successful-? DLL Values:
Always do the right thing- Integrity.
Constantly look at ways to improve the quality of what we offer- Excellence.
Encourage others (and ourselves) to aim higher- Inspiration.
Strive to be the best we can be in everything we do- Passion.
Ensure that we are all working together to achieve shared goals and aspirations- Teamwork.
Engage our members and deliver excellent customer service- Member Focus
